![Charlotte (CJ) MacLean Charlotte (CJ) MacLean](/sites/default/files/styles/6/public/news/2024/charlotte-cj-maclean-aw-software_0.jpg?itok=OpdWD5SU)
Date: 15 March 2024
CJ brings with her extensive technology support knowledge, customer service experience, and over three years as an information system specialist for a window manufacturer. Her abilities to problem solve and eagerness to delve deep into a customer鈥檚 questions and address them will make her a valuable resource for A+W鈥檚 customers.
CJ joins A+W Software as a Customer Support Specialist, focusing on our A+W Clarity (glass) customers. In her new position at A+W Software, CJ is working under the tutelage of Derya Aydemir, our Head of Customer Support for A+W Clarity. CJ鈥檚 training allows her to troubleshoot, address, and implement solutions to customer support tickets.
鈥淎s a self-described tech & customer service nerd, I consistently strive to raise the best solutions, prioritize those updates, and then administer them. I value my abilities as a customer-focused person to understand the problem, research a solution, and then implement said solution. Overall, I can鈥檛 describe how excited I am to learn more about the flat glass industry, its nuances, learn from some of the best in the industry, and put my extensive training to great use helping A+W鈥檚 amazing customers. It鈥檚 truly an honor to join A+W and I鈥檓 enthusiastic about the future: the company and my growth,鈥 according to CJ.
Piggybacking off CJ鈥檚 zeal, John Staiano, COO of A+W Software North America, states, 鈥淐J鈥檚 vivacity for technology (being a tech nerd), learning, customer service, and brilliant interpersonal skills are all palpable with everyone she meets. Onboarding/training takes time, but we are confident in CJ鈥檚 abilities to test, learn, and support our customer鈥檚 needs whenever they arise. I look forward to watching CJ grow as she collaborates with our customers in her new role as Customer Service Consultant.鈥
Please contact Chris Kammer at marketing.us@a-w.com for more information on joining the A+W team. Then see why your peers choose to work for A+W Software time and again!
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